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Power points & circuits

Dead GPOs, half-working outlets, and tripping circuits.

Power points & circuits

Power point (GPO) completely dead

Nothing plugged into a power point works, while other outlets are fine. A classic trace-it-back fault on a single GPO or the run feeding it.

4 causes3 test steps
ApprenticeMedium risk
Power points & circuits

Half the power points in the house not working

A group of outlets across several rooms is dead together while lights and other GPOs work — points at one power circuit's protection or a shared upstream fault.

4 causes3 test steps
ApprenticeMedium risk
Power points & circuits

Double power point — one side works, one doesn't

On a double GPO, one socket works and the other is dead — usually an internal fault in the outlet or a loose link between the two sockets.

3 causes2 test steps
ApprenticeMedium risk
Power points & circuits

Power point burnt, melted, or smells hot

A GPO is discoloured, melted, or gives off a burning smell — a serious fire-risk fault from arcing/overheating at the outlet, usually from a poor plug fit or overload.

4 causes3 test steps
QualifiedHigh risk
Power points & circuits

USB power point not charging devices

A GPO with built-in USB ports won't charge (or charges very slowly) while the normal sockets work — usually the USB module or a device/cable mismatch.

3 causes2 test steps
ApprenticeLow risk
Power points & circuits

Powerboard or extension lead not working

A powerboard or extension lead delivers no power, while the wall outlet it's plugged into is fine — usually the board's switch, its overload/reset, or a damaged lead.

4 causes2 test steps
ApprenticeMedium risk
Power points & circuits

An appliance trips the power the moment it's plugged in or switched on

Plugging in or switching on a particular appliance instantly trips the safety switch or breaker — strongly suggesting an earth fault or short in that appliance.

4 causes2 test steps
QualifiedHigh risk
Power points & circuits

Smart switch not working (no neutral at the switch)

A smart/Wi-Fi switch won't power up, drops offline, or makes the light glow/flicker — commonly because there's no neutral at the switch, which many smart switches need.

4 causes2 test steps
QualifiedMedium risk
Power points & circuits

Three-phase outlet / appliance not working (one phase missing)

A three-phase outlet or appliance (welder, large machine, commercial kitchen gear) isn't working right — a missing phase at the socket leaves it under-powered or not starting.

4 causes2 test steps
QualifiedHigh risk
Power points & circuits

Commercial kitchen equipment has no power

A piece of commercial kitchen gear (oven, fryer, dishwasher, cool room) is dead — pointing at its dedicated circuit, isolator, an emergency-stop/gas-interlock, or the appliance.

4 causes2 test steps
QualifiedHigh risk
Power points & circuits

Power point reads voltage but the appliance won't run

You measure roughly normal voltage at the GPO, but plug in an appliance and nothing happens. The point isn't 'dead' on the meter, yet it won't drive a load.

4 causes3 test steps
QualifiedMedium risk
Power points & circuits

Faint tingle or voltage on an appliance frame

A user reports a faint tingle off a stainless appliance, tap, or metal enclosure. A meter shows some voltage between the frame and true earth, but the RCD hasn't tripped.

4 causes3 test steps
AdvancedHigh risk